22live Terms & Conditions

1. General Terms

1.1 Acknowledgment of Agreement

By accessing or registering on the 22live website, you automatically agree to these terms and conditions. If you do not agree with these terms, please do not use the 22live platform. This agreement constitutes a legally binding contract between you and 22live.

1.2 Age Restrictions

Only individuals aged 18 or above may create an account and play on the 22live platform. 22live may request proof of identity at any time to verify your age. Providing false information will result in permanent account closure and forfeiture of any winnings.

1.3 Geographic Restrictions

22live provides services to users in specific countries and regions. It is your own responsibility to ensure that online gaming is legal in your country of residence. Accessing the platform from prohibited regions using VPN or other methods is strictly forbidden and may result in account closure.

1.4 License & Regulation

22live is a fully licensed online gaming operator, regulated by an international gaming authority. We comply with all applicable rules and regulations. All our games are RNG (Random Number Generator) certified and regularly audited by independent third parties.

2. Account Rules

2.1 Registration Process

Registration at 22live is completely free. When registering, you must provide accurate and complete information, such as:

• Your full name (as it appears on your National ID or passport)
• Proof of date of birth and age
• Valid email address and mobile number
• Complete residential address

Providing false information is a serious violation of these rules and will result in immediate account closure.

2.2 One Person, One Account

Each user may create only one 22live account. Creating multiple accounts is strictly prohibited. We regularly use systems to detect duplicate accounts. If multiple accounts are found, all accounts will be closed and winnings confiscated.

2.3 KYC and Verification

Before your first withdrawal, 22live will request documents to verify your identity. This process is known as Know Your Customer (KYC). You may be required to provide:

1. Clear photo of National ID card or passport
2. Proof of address (utility bill, bank statement, etc.)
3. Proof of payment method (bKash/Nagad/Rocket account)
4. Selfie holding ID (in specific cases)

Withdrawals will not be processed until KYC is completed. KYC verification is typically completed within 24–48 hours.

2.4 Account Security

Maintaining the security of your 22live account is your responsibility. Never share your login information with anyone. Use a strong password that:

• At least 8 characters long
• Includes both uppercase and lowercase letters
• Contains numbers and special characters
• Not easily guessable (avoid using your name, date of birth, etc.)

If you notice any suspicious activity, change your password immediately and notify 22live Support.

3. Betting Rules

3.1 General Betting Rules

All bets on 22live are final and irreversible. Once you place a bet and it is confirmed, you cannot cancel or change it. It is your responsibility to save your bet slip. Before placing your bet, make sure that:

• You have selected the correct event and odds
• The bet amount is correct and within your budget
• You understand the rules of that specific game or event

3.2 Minimum and Maximum Bets

22live sets minimum and maximum bet limits for every game and event. These limits may vary depending on the game type, player status, and the specific event. In general:

• Slot games: Minimum BDT 10, maximum BDT 10,000 per spin
• Live Casino: minimum ৳50, maximum ৳50,000
• Sports Betting: minimum ৳50, maximum ৳1,00,000

Higher limits may apply for VIP players.

3.3 Cancellation and Refunds

If an event is canceled or postponed, all bets placed on that event will be refunded. If a game is interrupted mid-way due to technical errors or system issues, 22live reserves the right to refund bets on that game.

3.4 Sports Betting Rules

In Sports Betting, official results are final. If the venue changes after a match has started, bets will remain valid unless 22live announces otherwise. In live betting, odds may change every moment and your bet will be placed at that moment's odds.

4. Payment & Withdrawal

4.1 Deposit Rules

22live supports multiple payment methods — bKash, Nagad, Rocket, bank transfer, and cryptocurrency. All deposits are processed immediately and added to your balance. 22live does not charge for deposits, but your payment provider may charge fees.

Minimum Deposit:

• BKash / Nagad: ৳100
• Rocket: BDT 200
• Bank Transfer: BDT 500

4.2 Withdrawal Policy

To withdraw your winnings, your account must be fully verified (KYC completed). Withdrawal processing time:

• BKash / Nagad / Rocket: 2-6 hours
• Bank transfer: 1-3 business days
• Cryptocurrency: 24 hours

Withdrawal Limits:

• Minimum withdrawal: BDT 500
• Daily maximum: BDT 50,000 (Standard)
• Monthly maximum: BDT 1,00,000

4.3 Withdrawal of Bonus Funds

You must complete the wagering requirements before withdrawing winnings obtained from bonuses. Each bonus has its own wagering conditions specified in the bonus terms. If wagering is not completed, the bonus balance will not convert to real cash.

4.4 Fraud Prevention

22live is committed to preventing suspicious transactions and fraud. We monitor all transactions and investigate when we see unusual patterns. To prevent money laundering, you must wager at least your deposit amount once before withdrawal.

5. Bonuses & Promotions

5.1 Welcome Bonus

New players are eligible for a welcome bonus when registering on 22live. This bonus is typically a percentage of the first deposit and/or free spins. To receive the bonus:

• Must have a valid 22live account
• Must make a first-time deposit
• Must enter the required promo code (if applicable)

Welcome bonus is for new players only and given once per person.

5.2 Wagering Requirements

Wagering requirements must be met before withdrawing winnings from bonuses. Example: You received a BDT 1000 bonus with x30 wagering — meaning you must wager a total of BDT 30,000 to convert the bonus balance into real cash.

Different games contribute to wagering requirements at different rates:

• Slots: 100% contribution
• Table Games: 10-20% contribution
• Live Casino: 10% contribution
• Sports Betting: specific terms apply

5.3 Bonus Cancellation

22live reserves the right to cancel, withdraw, or modify bonuses at any time for any reason. Bonus abuse (such as multiple accounts, collusion, arbitrage betting) will result in forfeiture of all bonuses and associated winnings, and account closure.

6. Liability & Obligations

6.1 22live's Responsibilities

22live is committed to:

• To pay the exact amount of all winning bets
• To keep your personal and financial information secure
• To ensure fair and transparent gameplay
• To promote a responsible gaming culture

However, 22live is not liable for:

• Due to internet connection issues
• For delays or failures by third-party payment providers
• For losses due to sharing your account information
• For force majeure circumstances (natural disasters, war, etc.)

6.2 Player Responsibilities

As a 22live user, you are responsible for:

• Keep your login information confidential
• Provide accurate and updated information
• Comply with your local laws
• Play responsibly and know your limits
• Must comply with terms and conditions

6.3 Prohibited Activities

The following activities are strictly prohibited on 22live:

1. Creating or using multiple accounts
2. Providing false identity or documents
3. Chargeback fraud or payment dispute abuse
4. Use of bots, scripts, or automated software
5. Collusion (secret cooperation with other players)
6. Bonus abuse or system exploitation
7. Threats, harassment, or misconduct

Involvement in any of these activities will result in immediate account closure and forfeiture of all funds.

7. Dispute Resolution & Legal Matters

7.1 Complaint Process

If you have any complaint regarding 22live services, first contact our customer support team. To file a complaint:

• Contact via live chat or email [email protected]
• Provide your account number and detailed description
• Attach relevant screenshots or evidence

We will investigate your complaint within 48 hours and provide a resolution within 7 business days.

7.2 Dispute Arbitration

If no resolution is reached with our support team, you may approach a third-party mediator. 22live is a member of an independent gaming ombudsman service that handles such disputes.

7.3 Applicable Law

These Terms and Conditions are governed by international gaming law, and disputes will be settled in the courts of the relevant jurisdiction. You are responsible for compliance with your local laws.

7.4 Changes to Terms & Conditions

22live reserves the right to modify or update these Terms & Conditions at any time. For significant changes, we will notify you via email or a website notification. Continued use of the platform after any changes constitutes your acceptance of the updated terms.