22live believes gaming should be enjoyable entertainment, not a source of problems. Learn how to play safely and responsibly.
Gaming is entertainment, not a source of income. Only play with money you can afford to lose without affecting your livelihood. If you feel you're losing control, seek help immediately.
Responsible gaming means playing in a way where you stay in full control — of your time, money, and emotions. At 22live, we believe every player should enjoy gaming, never feel pressure or anxiety.
Statistics show that most people can play responsibly, but in some cases gaming can become problematic. 22live's goal is to create an environment where players can play safely and consciously.
Research shows that players who set limits for themselves and stick to them enjoy gaming much more and are 85% less likely to develop problems.
If you notice these signs in yourself or someone you know, it's important to seek help.
If three or more of the above symptoms apply to you, you may need professional help. The 22live support team is always ready to assist you.
We provide various tools to help players stay in control.
What It Is: You can set a maximum deposit amount on a daily, weekly, or monthly basis.
How to set it up: Account Settings → Responsible Gaming → Deposit Limits → enter your preferred limit.
Note: Lowering limits takes effect immediately, but increasing them requires a 24-hour waiting period.
What It Is: Your gaming session will stop automatically once you reach the set loss amount.
Example: If you set a daily loss limit of BDT 2000 and lose BDT 2000 in one day, you won't be able to play for the rest of that day.
Benefits: Protects you from losing extra money in the heat of the moment.
What It Is: Set a limit on how long you play in a single session. You'll receive automatic notifications when time is up.
Recommendation: Take at least a 15-minute break every 60-90 minutes.
Why It Matters: Long gaming sessions reduce decision-making ability and increase the chance of mistakes.
What It Is: At regular intervals, you'll see how long you've been playing and how much you've won/lost.
Frequency: You can receive reminders every 15, 30, 60, or 120 minutes.
Purpose: Keeps you aware and helps you avoid impulsive decisions.
What It Is: You can voluntarily close your account for a set period (7 days, 1 month, 3 months, 6 months, 1 year, or permanently).
When to use: When gaming feels out of control.
Important: During self-exclusion, you cannot log in and it cannot be cancelled before the period ends.
What It Is: Less restrictive than self-exclusion — temporary break from 24 hours up to 30 days.
The Difference: Time-outs can be cancelled anytime, but require a 24-hour waiting period.
When to use: When you feel a break would be helpful but don't need a long self-exclusion.
Log in to your 22live account → Click on the profile icon → Account Settings → Go to the Responsible Gaming section → Select and configure your preferred tools. Contact Live Chat support for any issues.
22live strictly prohibits anyone under 18 years of age from gaming.
If you have minors at home, it is your responsibility to keep them away from online gaming sites. 22live recommends the following steps:
Minimum Age Requirement
KYC verification rate
Zero Tolerance for Minors
If you believe a minor is using 22live, please report it immediately to [email protected]. We will investigate promptly and take necessary action.
Following these simple rules will keep gaming enjoyable and safe.
Decide before you play how much you can afford to spend this month. Never exceed that budget, no matter the temptation.
Set a maximum number of hours per day or per week. Use alarms as reminders.
Treat gaming as entertainment, not a way to make money. Winnings are a bonus, not an expectation.
Don't chase losses by placing bigger bets to win back what you've lost. This is the fastest way to lose more money.
Take a 10–15 minute break every hour. Get up, walk around, drink water, rest your eyes.
Spend time with family and friends. Maintain your social life and don't isolate yourself.
If you or someone you know is struggling with a gaming problem, help is available.
Our specially trained support team is ready to help you:
Gaming addiction is a recognized mental health issue and is treatable. The following organizations provide support:
Seeking help isn't a sign of weakness—it's a sign of strength and maturity. The sooner you reach out, the faster things can improve.
Want to know more about Responsible Gaming?
Game safely and mindfully at 22live. Know your limits and stay in control.