1. Introduction and Commitment
1.1 Our Commitment
At 22live, we take your privacy and the protection of your personal information very seriously. This Privacy Policy explains how we collect, use, process, store, and safeguard your personal data when you use the 22live website and services.
We are committed to handling your personal information with full transparency and using it solely for lawful and legitimate purposes. 22live complies with international data protection laws and regulations, including GDPR and other applicable data protection legislation.
1.2 Scope of This Policy
This Privacy Policy applies to:
- All users of the 22live website and mobile platform
- Available to both registered and guest users
- Across all our services and products
- Across all communication channels (email, chat, phone, etc.)
Important Note
By using 22live, you consent to the data processing described in this Privacy Policy. If you do not agree with this policy, please refrain from using 22live's services.
2. Information We Collect
2.1 Personal Identification Information
When you register with 22live, we collect the following personal information:
- Full Name: As per your official government-issued ID
- Date of Birth: For age verification (18+ mandatory)
- Email Address: For communication and account verification
- Mobile Number: For SMS verification and security purposes
- Address: Full residential address
- Payment Information: bKash/Nagad/Rocket number or bank details
2.2 KYC and Verification Documents
For legal compliance and fraud prevention, 22live may collect the following documents:
- Scanned copy of National ID (NID) or Passport
- Proof of address (utility bill, bank statement)
- Proof of payment method (bank card or mobile wallet screenshot)
- Selfie holding ID (for additional verification in specific cases)
2.3 Automatically Collected Information
When you use 22live, we automatically collect the following technical information:
- IP Address: Your internet connection address (IP address)
- Device Information: Browser type, operating system, device model
- Log Data: Login time, session start and end times
- Cookies: For website optimization
- Geolocation: Your general geographic location
- Usage Patterns: Games played, time spent, and related activity
2.4 Transaction & Gaming Data
We maintain records of your 22live account activity, including:
- Deposit and withdrawal history
- Betting history and results
- Bonus & Promotion Usage
- Account balance and transaction records
- Customer service communications and complaints
3. How We Use Your Information
3.1 Primary Use
22live uses your personal information for the following purposes:
- Account Management: To create, maintain, and manage your account
- Service Delivery: To provide gaming, betting, and other 22live services
- Transaction Processing: To process deposits, withdrawals, and payments
- Identity Verification: To verify age and identity (KYC)
- Contact: To send updates, notifications, and support messages
- Bonus Disbursement: To provide promotions and bonuses
3.2 Security & Fraud Prevention
To protect both you and 22live, we use data to:
- To detect and prevent fraudulent activity
- To detect multiple accounts and misuse
- To comply with Anti-Money Laundering (AML) policies
- To investigate suspicious transactions
- To maintain account security
3.3 Legal Compliance
22live uses your information to meet its legal and regulatory obligations:
- To comply with gaming licence requirements
- To report to tax authorities (where applicable)
- To share information with law enforcement agencies (where legally required)
- To enforce responsible gaming policies
3.4 Service Improvement
We analyze data to improve the 22live platform:
- To improve user experience
- To develop new games and features
- To identify and resolve technical issues
- To conduct market research and statistical analysis
4. Data Security & Retention
4.1 Security Measures
22live uses industry-standard security measures to keep your personal information safe:
- SSL Encryption: All data transmissions are encrypted with 256-bit SSL
- Secure Servers: Data is stored on high-security servers
- Firewall: An advanced firewall system prevents unauthorized access
- Access Control: Only authorised personnel may access your data
- Password Hashing: Passwords are secured with a strong hashing algorithm
4.2 Data Retention Period
22live retains your personal information for as long as necessary:
| Data Type |
Retention Period |
| Account Information |
For the lifetime of the account + 5 years |
| Transaction Records |
7 years (legal requirement) |
| KYC Documents |
5 years after account closure |
| Chat Logs & Communications |
3 Years |
| Marketing Consent |
Until consent is withdrawn |
4.3 Data Breach Protocol
In the event of a data breach, 22live will immediately:
- Will assess and contain the breach
- Affected users will be notified within 72 hours
- Report to the relevant regulatory authority
- Will take steps to prevent future occurrences
5. Cookies & Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored on your device when you visit 22live. They help the website remember your preferences and deliver a better experience.
5.2 Types of Cookies We Use
- Essential Cookies: Essential for site functionality (login sessions, security)
- Performance Cookies: Monitors website performance
- Functional Cookies: Remembers your preferences (language, settings)
- Analytical Cookies: To understand user behaviour (Google Analytics)
5.3 Managing Cookies
You can manage or delete cookies through your browser settings. Please note that disabling cookies may cause some features on 22live to not work properly.
Cookie Settings
To change cookie settings in your browser, go to the Settings menu in Chrome, Firefox, Safari, or Edge and look for the "Privacy" or "Cookies" section.
6. Sharing Information with Third Parties
6.1 When We Share Information
22live shares your personal information only in specific circumstances:
- Payment Processors: For transaction processing (bKash, Nagad, bank transfers, etc.)
- Game Provider: For game services (Evolution Gaming, Pragmatic Play)
- KYC Services: For identity verification services
- Legal Authorities: Where required by legal obligations or court orders
- Regulatory Authority: For license compliance
6.2 Third-Party Responsibility
We ensure that all our third-party partners:
- Adheres to strict privacy and data protection standards
- Uses data only for specified purposes
- We do not resell your data to third parties
- Complies with GDPR and other applicable data protection laws
6.3 International Data Transfers
In some cases, your data may be processed or stored outside Bangladesh. In such instances, 22live ensures that:
- Data is only transferred to countries with adequate data protection laws in place
- Appropriate contractual safeguards are in place
- Your data receives the same level of protection everywhere
7. Your Privacy Rights
7.1 Right to Access Information
You have the right to:
- To find out what personal information 22live holds about you
- To request a copy of your data
- To find out how we use your data
- To find out who your data has been shared with
7.2 Correction and Updates
You can correct or update your personal information at any time:
- Update directly from your Account Settings
- Contact Customer Support
- Send a request by email: [email protected]
7.3 Right to Erasure
You may request the deletion of your personal data ("Right to be Forgotten"). Please note, however:
- Certain data may need to be retained to meet legal obligations
- You will no longer be able to use 22live services after your account is deleted
- The deletion process may take up to 30 days
7.4 Withdrawing Marketing Consent
You can opt out of marketing communications at any time:
- Click the "Unsubscribe" link at the bottom of any email
- Update your communication preferences in Account Settings
- Notify the Support Team
Exercise Your Rights
To exercise any of the rights above, please email us at [email protected] or reach out via live chat. We will respond to your request within 30 days.